Terms of Sale & Service
Last updated: August 2026
These terms govern all purchases made through skivee.mv, operated by Skivee Group Private Limited (Registration No. C32092026, TIN 1187252). Placing an order means you accept them.
1. Prices and tax
All prices are in Maldivian Rufiyaa (MVR) and include 8% GST, collected on behalf of the Maldives Inland Revenue Authority. The price you see is the price you pay — no tax is added at checkout.
We may adjust prices or correct pricing errors at any point before an order is confirmed. If a price error affects an order you've already placed, we'll contact you and you can cancel for a full refund.
2. Orders and cancellations
Your order is an offer to purchase. It's confirmed once payment is verified, or once we confirm a cash-on-delivery order.
You can cancel free of charge any time before dispatch. Because we deliver same day, that window can be as short as 30 to 60 minutes. Once an order has been handed to our rider or to a boat, it can't be cancelled.
3. Payment
- Card — local and international cards through the Bank of Maldives gateway.
- Bank transfer — BML transfer with a payment slip uploaded at checkout. We process the order once the funds clear.
- Cash or card on delivery — Greater Malé only (Malé, Hulhumalé Phase 1 and Phase 2).
4. Returns, refunds and exchanges
Skincare carries hygiene rules that don't apply to most retail. Here is exactly what we will and won't do, so there are no surprises.
If we got it wrong — full refund or replacement
This covers a wrong item, damage in transit, a leaking or broken container, a product past or near its expiry date, and anything that arrives with the manufacturer's seal already broken.
It also covers heat damage. Parcels to the atolls cross open water in tropical heat, and some formulas — vitamin C, retinol, anything emulsified — don't survive that well. If something arrives separated, melted or discoloured, that's a transit failure and it's ours to fix.
Tell us within 48 hours of delivery with a photo, at hello@skivee.mv or on WhatsApp. You choose a replacement or a full refund to your original payment method. We cover any return cost. There are no other conditions.
If you changed your mind — store credit, Greater Malé, 7 days
Online means buying without holding the product first, so we allow 7 days from delivery rather than the shorter window a shop counter would give you.
- The item must be unopened, unused, and the manufacturer's seal fully intact.
- Original packaging, with the order number to hand.
- We issue store credit — not a cash refund.
- Greater Malé only.
On the last point, we'd rather be straight with you than write a policy that can't be used: return freight from an island can approach the value of the product itself, and neither of us comes out ahead. Change-of-mind returns aren't practical outside Greater Malé. Everything in the section above — wrong, damaged, faulty, heat-affected — is covered wherever you are, and always will be.
Once it's opened, we can't take it back
No exceptions, and the reason is simple: we can't resell it, and you wouldn't want to buy skincare that had been in someone else's bathroom. That applies even if the product is nearly full.
Reactions and suitability
A product not suiting your skin isn't something we can refund — every skin is different and we have no way to verify it. What we can do is help you find something that works better. Message us with what happened and what your skin is like, and we'll make a proper recommendation rather than just saying no.
Discounted items
Sale prices don't affect any of the above. Items bought using a promotional code are excluded from change-of-mind returns, but remain fully covered if they arrive wrong or damaged.
5. Product suitability
We sell authentic products from established brands. Skin reacts differently from person to person, though — please read the ingredients for anything you know you react to, and patch test before regular use. Skivee Group Private Limited isn't liable for individual sensitivities or adverse reactions.
Nothing on this site is medical advice. If you have a skin condition you're treating, speak to a doctor or dermatologist.
6. Delivery
Delivery timings, island shipping and the point at which responsibility for a parcel passes to a vessel are set out on our Delivery page, which forms part of these terms.
7. Contact
Skivee Group Private Limited, Malé, Republic of Maldives.
hello@skivee.mv